Next-Level Tech. Real Results.
IT support, managed services, and digital media solutions built for businesses that don't stand still.
Core Services
IT Support
On-site and remote support for businesses and home users across Margate and Kent.
Server Management
WHM/cPanel, Linux server management, security patching and automated backups.
Networking
Business network setup, Wi-Fi configuration, and ongoing maintenance.
Cloud Hosting
Managed cloud hosting with full monitoring and rapid incident response.
Web Design
Professional, performance-optimised websites built for real results.
Security
Virus and malware removal, proactive scanning, and security hardening.
Plans & Rates
- 2 pooled support hours
- Remote or on-site visits
- Next business day response
- Up to 5 devices per site
- 4 pooled support hours
- Remote or on-site visits
- Same day response
- Up to 5 devices per site
- 6 pooled support hours
- Remote or on-site visits
- 4-hour response SLA
- Up to 5 devices per site
Pooled hours — remote, on-site, or mixed. Hours do not roll over. Out of hours call-out: £75 per visit in addition to hourly labour.
| Rate Type | Price | Notes |
|---|---|---|
| First Hour | £100.00 | Minimum charge applies |
| Subsequent Hours | £75.00 / hr | |
| Half Day (4 hrs) | £275.00 | Save £75 vs hourly |
| Full Day (8 hrs) | £500.00 | Save £275 vs hourly |
| Emergency / Out of Hours | £100.00 / hr | Evenings & weekends |
| 25+ miles from Margate | Rate + 45p/mile | Additional mileage only |
Minimum 1 hour charge. Half & full day are flat discounted rates. Additional licence charges may apply. Covers up to 5 devices per site.
Parts charged separately at cost. A written quote will always be provided before work commences.
Server Monitoring & Management
- Email server management
- Security patching & updates
- Backup management & testing
WHM / cPanel Server Management
- Email server management
- Security patching & updates
- Backup management & testing
On-site server visits and major migrations quoted separately. Emergency out-of-hours support at £100.00/hr.
The SR Media Difference
Fast Response
From same-day to 4-hour SLA depending on your plan. We pick up quickly.
Local & Mobile
Based in Margate. We come to you — no sending kit away.
Transparent Rates
Fixed prices or quoted before we start. No surprise invoices.
Real Support
You deal with the same engineer every time — not a call centre.
Let's Talk
Whether you need a quick fix or a fully managed support plan, get in touch and we'll find the right solution.